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Complaints Handling

Complaints Handling USA

It is of course annoying if you have a complaint about the service as you have experienced it. Nevertheless, we kindly ask you to forward your complaint to the customer contact department by e-mail. This can be done by e-mail, regular mail and / or by telephone. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

By email:


24Man USA B.V.
Herengracht 124
1015BT Amsterdam
The Netherlands
tel: +31858640002

After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it needs more time, we will notify you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where 24Man b.v. is affiliated with. If the mediation attempt does not lead to a satisfactory solution for any reason, it is possible to submit your dispute to the Disputes Committee (SGC).