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General terms and conditions

These General Terms and Conditions of Stichting Webshop Keurmerk have been drawn up in consultation with the Consumers' Association within the framework of the Coordination Group Self-Regulation Consultation (CZ) of the Social and Economic­ Council and will enter into force on 1 June 2014.

These General Terms and Conditions will be used by all members of Stichting Webshop Keurmerk with the exception of financial services as referred to in the Financial Supervision Act (Wet Financieel Toezicht) and insofar as these services are supervised by the Netherlands Authority for the Financial Markets (Autoriteit Financiële Markten).

The entrepreneur who makes use of these general terms and conditions, 24Man B.V., explicitly deviates in article 19 below from the model general terms and conditions of Stichting Webshop Keurmerk. This explicit deviation relates to resale, where the buyer of the product may no longer qualify as a consumer, or at least in the opinion of the entrepreneur this deviating provision is not to the detriment of the consumer who is in good faith.

Table of Contents:

Article 1 -­ Definitions

Article 2 -­ Identity of the entrepreneur Article 3 -­ Applicability

Article 4 - The­ offer

Article 5 -­ The agreement

Article 6 -­ Right of withdrawal

Article 7 -­ Obligations of the consumer during the reflection period

Article 8 -­ Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 -­ Obligations of the trader in the event of withdrawal

Article 10 -­ Exclusion of the right of withdrawal

Article 11 -­ The price

Article 12 -­ Compliance and additional guarantee

Article 13 -­ Delivery and execution

Article 14 -­ Duration transactions: duration, termination and renewal

Article 15 -­ Payment

Article 16 -­ Complaints procedure

Article 17 -­ Disputes

Article 18 -­ Branch guarantee

Article 19 -­ Additional or different provisions

Article 20 -­ Amendment of the general terms and conditions Stichting Webshop Keurmerk

 

Article 1 -­ Definitions

For the purposes of these terms and conditions:

  1. Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the operator or by a third party on the basis of an agreement between that third party and the operator;.
  2. Withdrawal period: the period within which the consumer can exercise his right of withdrawal;.
  3. Consumer: the natural person who is not acting for purposes relating to his trade­, business­, craft­ or profession;.
  4. Day: calendar day;.
  5. Digital content: data produced and delivered in digital form;.
  6. Perpetual agreement: an agreement for the regular delivery of goods, services and/or digital content during a certain period of time;.
  7. Durable data carrier: any tool - including­ e-mail - that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information;.
  8. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;.
  9. Entrepreneur: the natural or legal person who is a member of Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services at a distance to consumers;
  10. Distance contract: an agreement between the trader and the consumer concluded as part of an organized system for distance selling of products, digital content and/or services, up to and including the conclusion of the agreement exclusively or jointly use one or more means of distance communication;.
  11. Model revocation form: the European model revocation form set out in Annex I to these conditions;.
  12. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be together in the same room at the same time;.

 

Article 2 - Identity of the entrepreneur 24Man B.V.

Herengracht 124, 1015BT Amsterdam Tel: Ma-free­ 09:00-17­:00: 0858640002
email:
info@waterontharder.com Chamber of Commerce number­;; 63155648
­BTW-identificatienummer;; NL855116043B01

If the activity of the entrepreneur is subject to a relevant licensing system: the data on the supervisory authority;.

If the entrepreneur exercises a regulated profession:

  • the professional association or organization of which he is a member;.
  • the professional title, the place in the EU or the European Economic Area where it has been awarded;.
  • a reference to the professional rules applicable in the Netherlands and directions where and how to access these professional rules

Article 3 - Applicability

  1. These general terms and conditions apply to any offer of the entrepreneur and any distance contract concluded between entrepreneur and
  2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur before the distance contract is concluded, indicate how the terms and conditions at the entrepreneur to see and that at the request of the consumer as soon as possible free of charge.
  3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these terms and conditions electronically made available to the consumer in such a way that the consumer can easily be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be made available electronically or otherwise free of charge at the consumer's request.
  4. In the event that in addition to these general terms and­ conditions also specific product­ or service conditions apply, the second and third paragraphs shall apply by analogy and in the event of conflicting conditions the consumer can always rely on the applicable provision that is most favorable to him.

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
  2. The offer contains a complete and accurate description of the offered products, digital content and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, these are a true representation of the products, services and / or digital manifest errors or obvious errors in the offer do not bind the trader.
  3. Each offer contains such information that it is clear to the consumer what the rights and obligations are, which are at the acceptance of the offer.

Article 5 - The agreement

  1. The agreement is, subject to the provisions of paragraph 4, concluded at the time of acceptance by the consumer of the offer and compliance with the conditions set.
  2. If the consumer has accepted the offer electronically, the trader shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the trader, the consumer may dissolve the contract.
  3. If the agreement is concluded electronically, the entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment. If the consumer is able to pay electronically, the entrepreneur will take appropriate security measures.
  4. The entrepreneur may, within the limits of the law - to inform the consumer whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the operator has good grounds not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to the implementation of special conditions.
  5. At the latest upon delivery of the product, service or digital content to the consumer, the trader will send the following information, in writing or in such a way that the consumer in an accessible way can be stored on a durable medium:
    1. the visiting address of the establishment of the entrepreneur to which the consumer can turn with complaints;.
    2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal; - the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;.
    3. the information on warranties and existing after-sales service;.
    4. the price including all taxes of the product, service or digital content; where applicable, the cost of delivery; and the method of payment, delivery or performance of the distance contract;.
    5. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration;.
    6. if the consumer has a right of withdrawal, the model form for
  6. In the case of an enduring transaction, the provision of the previous paragraph shall only apply to the first delivery.

Article 6 - Right of withdrawal

For products:

  1. The consumer can enter into an agreement regarding the purchase of a product during a reflection period of at least 14 days without giving any reasons The entrepreneur may ask the consumer for the reason for withdrawal, but does not oblige the consumer to state his reason(s).
  2. The cooling-off period referred to in paragraph 1 shall commence on the day after the consumer, or a third party other than the carrier and previously designated by the consumer, has received the product, or:
    1. if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has clearly informed the consumer prior to the ordering process, order multiple products with a different delivery time.
    2. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part; - if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;.

 

  1. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

In the case of services and digital content that is not supplied on a material carrier:

  1. The consumer can terminate a service contract and a contract for the supply of digital content that is not supplied on a tangible medium for at least 14 days without giving reasons. The trader may ask the consumer for the reason for withdrawal, but not to state his reason(s).
  2. The cooling-off period referred to in paragraph 3 shall commence on the day following the closing of the

 

Extended cooling-off period for products, services and digital content not supplied on a material medium in the event of failure to inform about the right of withdrawal:

  1. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.
  2. If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months after the starting date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer has that information.

Article 7 - Obligations of the consumer during the reflection period

  1. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
  2. The consumer is only liable for any reduction in value of the product resulting from a way of handling the product that goes beyond what is allowed in paragraph
  3. The consumer is not liable for any reduction in the value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the contract.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer exercises his right of withdrawal, he shall report this within the cooling-off period to the entrepreneur by means of the model withdrawal form or in another unambiguous manner.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
  3. The consumer returns the product with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear provided by the entrepreneur
  4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer has to bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs of returning the product.
  6. If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water or electricity that are not put up for sale in a limited volume or certain quantity commences during the cooling-off period, the consumer owes the trader an amount that is proportional to that part of the commitment that the trader has fulfilled at the time of withdrawal, compared to full compliance with the
  7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or electricity, which are not made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
    1. the trader has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model withdrawal form; or;.
  8. the consumer does not expressly request the commencement of the performance of the service or supply of gas, water, electricity or district heating during the cooling-off period
  9. The consumer bears no costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
    1. he has not expressly agreed to the commencement of the fulfillment of the agreement before the end of the cooling-off period;.
    2. he has not acknowledged losing his right of withdrawal in granting his consent; or
    3. the entrepreneur has failed to comply with this statement of the consumer
  10. If the consumer exercises his right of withdrawal, all ancillary contracts will be automatically terminated.

Article 9 - Obligations of the entrepreneur in case of revocation

  1. If the Entrepreneur's notification of withdrawal by the Consumer is made possible by electronic means, he shall, upon receipt of this notification, immediately send a
  2. The Entrepreneur shall reimburse all payments made by the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, immediately but within 14 days following the day on which the Consumer offers to collect the product unless the Entrepreneur offers to collect the product himself, he may wait until he has received the product or until the Consumer demonstrates that he has returned the product, whichever is earlier.
  3. The entrepreneur uses the same means of payment that the consumer has used for reimbursement unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:

  1. Products or services whose price is subject to fluctuations in the financial market over which the Entrepreneur has no influence and which may occur within the revocation period
  2. Contracts concluded during a public auction. Under a public auction is understood a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and / or services;.
  3. Service agreements, after full performance of the service, but only if:
    1. implementation has begun with the consumer's express prior consent; and
    2. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the contract;.
  4. Service contracts for the provision of accommodation, if the contract provides for a specific date or period of performance and other than for residential purposes, carriage of goods, car rental services and catering;.
  5. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance;.
  6. Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;.
  7. Products that spoil quickly or have a limited shelf life;.
  8. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;.
  9. Products which, by their nature, have been irrevocably mixed with other products after delivery;.
  10. Alcoholic beverages of which the price was agreed upon when the agreement was concluded, but of which the delivery can only take place after 30 days, and of which the actual value depends on fluctuations in the market over which the entrepreneur has no influence;.
  11. Sealed audio­, video recordings­ and computer software, the seal of which has been broken after delivery;.
  12. Newspapers, journals or magazines, with the exception of subscriptions;.
  13. The delivery of digital content other than on a material carrier, but only if:
    1. implementation has begun with the consumer's express prior consent; and
    2. the consumer has declared that he hereby exercises his right of withdrawal

Article 11 - The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates­.
  2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and on which the entrepreneur has no influence, with variable prices. This is subject to fluctuations and the fact that any prices quoted are target prices, are in the offer
  3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or
  4. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:
    1. they are the result of statutory regulations or provisions; or
    2. the consumer has the authority to terminate the agreement as of the day on which the price increase
  5. The prices mentioned in the offer of products or services include

Article 12 - Fulfilment of agreement and additional guarantee

  1. The entrepreneur guarantees that the products and / or services meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the date of the conclusion of the agreement existing legal provisions and / or government regulations. If agreed, the Entrepreneur also guarantees that the product is suitable for other than normal use.
  2. An additional guarantee provided by the entrepreneur, his supplier, manufacturer or importer never limits the legal rights and claims that the consumer under the contract can assert against the entrepreneur if the entrepreneur has failed in the performance of his part of the
  3. Under additional guarantee is understood any commitment of the entrepreneur, his supplier, importer or producer in which he grants the consumer certain rights or claims that go beyond what the consumer is legally obliged in case he has failed in the performance of his part of the contract.

Article 13 - Delivery and execution

  1. The entrepreneur will take the greatest possible care in receiving and executing orders of products and in assessing applications for the granting of
  2. The place of delivery is the address that the consumer has made known to the entrepreneur.
  3. Subject to what is stated in article 4 of these terms and conditions, the entrepreneur will accept orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order can not or only partially be carried out, the consumer will receive notification of this no later than 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement free of charge and has the right to any
  4. After dissolution in accordance with the previous paragraph, the entrepreneur the amount paid by the consumer immediately
  5. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously appointed and announced representative to the entrepreneur, unless expressly stated otherwise.

Article 14 - Duration transactions: duration, termination and renewal

Cancellation:

  1. The consumer may contract for an indefinite period of time and that extends to the regular delivery of products (including electricity) or services, at any time

terminate with due observance of the agreed termination rules and a notice period of up to one month.

  1. The consumer may contract for a definite period of time and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the definite period of notice subject to the agreed termination rules and a notice of up to one
  2. The consumer can the agreements mentioned in the previous paragraphs:
    • terminate at any time and not be limited to termination at a specific time or in a specific period;.
    • at least denounce them in the same way as they have been entered into by him;.
    • always terminate with the same notice as the entrepreneur has for himself

Extension:

  1. A contract entered into for a definite period of time for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period of time.
  2. Contrary to the previous paragraph, a fixed-term contract that has been concluded for the regular delivery of daily­ news­ and weekly newspapers and magazines may­ be tacitly renewed for a fixed period of up to three months, if the consumer can terminate this extended agreement at the end of the extension with a notice of up to one month.
  3. A fixed-term contract that has been concluded for the regular delivery of products or services may only be tacitly renewed for an indefinite period of time if the consumer may terminate at any time with a notice of up to one month. The notice period is up to three months if the agreement extends to the regular delivery of daily newspapers,­ news­ and weekly newspapers and magazines, but less than once a month.
  4. An agreement with a limited duration for the regular delivery of daily newspapers­, news­ and weekly newspapers and magazines (trial or introductory­ subscription) is not tacitly continued and ends automatically at the end of the trial­ or introductory period.

Expensive:

  1. If an agreement has a duration of more than one year, after one year the consumer may terminate the agreement at any time with a notice of up to one month, unless the reasonableness and fairness opposes termination before the end of the agreed period.

Article 15 - Payment

  1. Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has the confirmation of the agreement.
  2. When selling products to consumers, general terms and conditions may never oblige the consumer to pay more than 50% in advance. If prepayment is stipulated, the consumer may not assert any rights regarding the execution of the order or service (s), before the stipulated prepayment has been made.
  3. The consumer has the duty to inaccuracies in provided or stated payment details immediately to the entrepreneur to
  4. If the consumer does not meet his payment obligation(s) on time, after the proprietor has drawn his attention to the late payment and the proprietor has given the consumer a period of 14 days in which to still meet his payment obligations, after failing to pay within this 14-day period, the consumer will­ owe the statutory interest on the amount still owed and the proprietor will be entitled to charge the extrajudicial collection costs he has incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40. The entrepreneur may deviate for the benefit of the consumer from the amounts mentioned and

Article 16 - Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this
  2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, complete and clearly described.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the period of 14 days with a notice of receipt and an indication when the consumer can give a more detailed answer.
  4. A complaint about a product, service or service of the Entrepreneur can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk The complaint is then sent both to the Entrepreneur in question and to Stichting Webshop Keurmerk.
  5. If the complaint cannot be resolved by mutual agreement within a reasonable period of time or within 3 months after the complaint has been submitted, a dispute will arise that is subject to dispute resolution.

Article 17 - Disputes

  1. On agreements between the entrepreneur and the consumer to which these general conditions relate, is exclusively Dutch law of
  2. Disputes between the Consumer and the Entrepreneur about the conclusion or performance of contracts relating to products and services to be delivered or provided by this Entrepreneur may, subject to the provisions below, be submitted by both the Consumer and the Entrepreneur to the Geschillencommissie Webshop, P.O. Box 90600, 2509 LP in The Hague (sgc.nl).
  3. A dispute will only be dealt with by the Disputes Committee if the consumer's complaint first within a reasonable time to the entrepreneur
  4. No later than twelve months after the dispute has arisen, the dispute must be submitted in writing to the Disputes Committee.
  5. When the consumer wants to submit a dispute to the Dispute Commission, the entrepreneur is bound to this choice. When the entrepreneur wants to do so, the consumer within five weeks after a written request made by the entrepreneur, in writing to pronounce whether he wishes to do so or wants the dispute to be dealt with by the competent court. If the entrepreneur does not hear the consumer's choice within the period of five weeks, then the entrepreneur is entitled to submit the dispute to the competent court.
  6. The Disputes Committee rules under the conditions as laid down in the regulations of the Disputes Committee (. The decisions of the Disputes Committee are made by means of binding
  7. The Disputes Committee will not deal with a dispute or discontinue treatment if the entrepreneur has been granted a suspension of payments, has gone bankrupt or has actually ceased his business activities, before a dispute has been dealt with by the committee at the hearing and a final verdict has been given.
  8. If, in addition to the Geschillencommissie Webshop, another recognized or affiliated dispute committee with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Klachteninstituut Financiële Dienstverlening (Kifid) is competent, the Geschillencommissie Stichting Webshop Keurmerk is preferred for disputes concerning primarily the method of distance selling or provision of services For all other disputes, the other recognized or affiliated dispute committee with SGC or Kifid.

Article 18 - Branch guarantee

  1. Stichting Webshop Keurmerk guarantees the compliance of its members with the binding advice of the Disputes Committee Stichting Webshop Keurmerk, unless the member decides to submit the binding advice to the court for review within two months after sending it. This guarantee revives, if the binding advice after review by the court has remained in force and the judgment that shows this has become final and conclusive. Up to a maximum amount of €10.000,-­ per binding advice, this amount will be paid to the consumer by Stichting Webshop Keurmerk. For amounts greater than €10,000­ per binding advice, Stichting Webshop­ Keurmerk has a best-efforts obligation to ensure that the member complies with the binding advice.
  2. The application of this guarantee requires that the consumer makes a written appeal to Stichting Webshop Keurmerk and that he assigns his claim on the entrepreneur to Stichting Keurmerk.

Webshop Hallmark. If the claim on the Entrepreneur exceeds €10,000­, the Consumer will be offered his claim to the extent that it exceeds the amount of €10,000, -­ to be transferred to Stichting Webshop Keurmerk, after which this organization in its own name and at its own expense will request payment in court to satisfy the Consumer.

Article 19 - Additional or different provisions

  1. Additional provisions or provisions deviating from these terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Resale/re-sale

  1. The buyer of products of entrepreneur, whether or not a consumer, is not allowed to resell the purchased products on online platforms such as Marktplaats, Bol.com, Amazon, etc., without the prior written consent of entrepreneur. In addition to the preceding sentence, a prohibition applies to reselling/re-selling products of Entrepreneur below the price for which Entrepreneur offers the product for sale on its website (https://www.waterontharder.com).
  2. If a consumer and/or customer of products of the Entrepreneur fails to comply with any obligation and/or prohibition by virtue of Article 19.2 above, or fails to do so in full, that party will owe the Entrepreneur an immediately payable penalty of EUR 5,000 (five thousand euros) for each violation and an immediately payable penalty of EUR 500 (five hundred euros) per day or part thereof that the violation continues with a maximum of EUR 100,000 (one hundred thousand euros), without prejudice to the right to claim additional compensation.

Article 20 - Amendment of the general terms and conditions Stichting Webshop Keurmerk

  1. Stichting Webshop Keurmerk will not change these general terms and conditions except in consultation with the Consumers' Association.
  2. Amendments to these terms and conditions are only effective after they have been published in an appropriate manner, on the understanding that in the event of any applicable changes during the term of an offer, the most favorable provision for the consumer shall apply.

Address Stichting Webshop Keurmerk: Willemsparkweg 193, 1071 HA Amsterdam

 

Appendix I: Model revocation form

Model revocation form

(only fill in this form and return it if you want to revoke the agreement)

  • To: [ entrepreneur name]

 Entrepreneur's geographic address

 Entrepreneur's fax number, if available

 [­ e-mail address or electronic address of entrepreneur]

  • I/We* hereby inform you that I/We* hereby give notice of our agreement concerning the sale of the following products: [product designation]*

the provision of the following digital content: [digital content designation]* the provision of the following service: [service designation]*, revocation/withdrawal*

  • Ordered on*/received on* [date of order for services or receipt for products]
  • [Consumer(s) Name]
  • Consumer(s) address
  • Consumer Signature(s)] (only if this form is submitted on paper)

 

* Delete what is not applicable or fill in what is applicable.